Shipping & Returns

Willow Kay ships sustainably. We partner with Sendle, America’s first 100% carbon neutral shipping carrier.
Every time we send a package, Sendle offset the carbon emissions and invest in remarkable environmental projects. 

All deliveries will be shipped to the delivery address specified by the ordering party. If one or more items you have ordered is out-of-stock or discontinued at the time of ordering, we will inform you via email or by phone call. If we do not receive an answer from the ordering party, we will cancel that part of your order and refund your charge according.

We currently DO NOT SHIP CANNABIDIOL RELATED PRODUCTS TO THE FOLLOWING U.S. STATES:
S. Dakota, Idaho, and Nebraska.

Due to DOD regulations, Willow Kay is unable to ship cannabidiol related products to military installments (APO/AFO).

Within the United States, Willow Kay ships with USPS Mail. We ship from Oregon, California, or Hawaii in the USA. Within 48 hours of receipt (unless otherwise stated), orders are processed during regular business hours (Monday through Friday 10am-5pm PST, excluding holidays). For special shipping requests, please email us at [email protected] If there is a general delay happening on our end we will contact you via email. We ship through USPS and UPS and for tracking information, please email [email protected]

DAMAGES / DEFECTS:

Please inspect all shipments immediately upon arrival. Please contact Willow Kay at [email protected] within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt. At this time, WE DO NOT PROVIDE FREE RETURNS.